managing accountability

Is your organization experiencing a lack of accountability in successfully meeting commitments? Do you know how to hold yourself and your teams consistently accountable in a way that motivates them to take action instead of avoid it?

In a recent Harris Poll 2.5 million people
were surveyed on the effectiveness of their
organization and their managers. Only
10% felt that their organization held
them accountable for results.

We offer a comprehensive, systemic approach to managing accountability on an organizational as well as individual basis. Often, organizations operate as if failures in accountability are solely an individual breakdown. Our Performance Management Accountability System addresses the need for a combination of effective systems that support people in understanding and accomplishing their accountabilities as well as the need for individual, personal management of accountability.

Purpose:

To provide a four-step process that helps your organization achieve high accountability.

         Assessment:

• Business Improvement Assessment
  -Organization Structure
  -Human Resource Processes
  -Management System
  -Team Capabilities
  -Business Plan (Strategic and Tactical)
  -Management of Knowledge and Information

        Performance Accountability Implementation:

• Performance Matrices Linked to Strategic Plan
  -Translates strategies and tactics into departmental and individual actions
  -Creates common template to facilitate tracking by supervisors and direct reports
• Managing Accountability
  -A class for supervisors and managers on managing accountability at the individual level
• Coaching
  -For managers and supervisors about departmental and individual implementation of Performance Matrices

How It Works:

We make sure your organization has integrated systems to support people in being accountable. Through an assessment, we determine the strengths, weaknesses, and opportunities of your existing management systems and make recommendations for changes that will move accountability from an individual concern to an organization wide system.

We will review your Strategic Plan and meet with department managers to develop departmental actions. We can also help them structure individual accountability actions. These are all captured in a Performance Accountability Matrix.

Here’s a sample of the matrix format:

Passion for the Customer

Strategy # 1: Market Research – Design systems to capture customer information and market data throughout development of a community or product.

	Tactics	Tasks	Projected Completion Date	Actual Completion Date	Responsible Party	Measurements

We offer a class to help managers and supervisors work directly with employees on personal accountability management. We can also coach them on development of their matrices and one-to-one management of their employees.

Results:

• Alignment between strategic goals and departmental implementation activities
• Recommendations for changes to Human Resource and management systems that will support accountability within the company
• Specific departmental and individual Performance Matrices
• Improved capacity of managers to generate accountability within the organization
• Greater individual, personal accountability

Contact us for a consultation to see if this process is the answer to your accountability problems.